tk550's Privacy Policy —
Your Data Is Our Responsibility

1 Definitions & Scope

In this Policy, "user", "you", or "your" refers to any person who uses tk550's website, app, or services. "We", "us", or "platform" refers to tk550 and its operating entity.

This Policy applies to all users accessing any tk550 service from Bangladesh, whether before or after account registration. If you do not agree with our Policy, please refrain from using our services.

Our services are intended for people aged 21 and above only. We do not knowingly collect information from any minor. If such information comes to our attention, it is deleted immediately.

2 What Information We Collect

2.1 Information You Provide Directly

When you create an account on tk550, use our services, or contact us, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, or Upay account numbers — for transaction processing only)

2.2 Automatically Collected Information

Some information is automatically collected based on your activity on our platform:

• IP address and device type
• Browser type and version
• Pages visited, time, and date
• Cookie and local storage data
• Game session and betting history

2.3 Information Received from Third Parties

For the purpose of identity verification or fraud prevention, we may collect limited information from payment processors and verification service providers.

3 Purpose of Using Your Information

tk550 uses your information only for the following legitimate purposes:

• Account management: To create, verify, and secure your account
• Financial transactions: To process deposits and withdrawals
• Customer support: To resolve your questions and issues
• Security & fraud prevention: To maintain account safety and platform integrity
• Responsible gaming: To monitor play patterns and offer assistance when needed
• Service improvement: To analyze user experience and improve service quality
• Legal compliance: To follow applicable laws and regulations

4 Information Sharing & Disclosure

tk550 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only relevant information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and customer support operations. These partners are required to comply with our privacy standards.

4.2 Legal Requirements

Information may be disclosed in response to valid legal orders, court directives, or legitimate requests from government authorities.

4.3 Fraud Prevention

Specific information may be disclosed as needed to investigate fraudulent activity, in order to protect the platform's security and other users.

5 Cookies & Tracking Technologies

tk550 uses cookies and similar tracking technologies on its website. These are small data files stored in your browser that help improve your experience.

5.1 Types of Cookies

• Essential cookies: Required for login sessions and security; these cannot be disabled
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Collect anonymous traffic data to understand site usage

5.2 Cookie Controls

You can decline or delete non-essential cookies from your browser settings. Please note that disabling cookies may limit some platform functionality.

6 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy or to meet legal obligations.

• Active account data: Full data is retained for as long as your account remains active
• Transaction records: Financial transaction data may be retained for an extended period in accordance with legal requirements
• Closed accounts: Even after an account is closed, some information may be kept for a defined period for security and legal reasons

Once the defined retention period has passed, data is securely deleted or anonymized.

7 Data Security Measures

tk550 applies industry-standard technical and organizational measures to keep your information secure:

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology
• Secure servers: Data is stored in secure data centers
• Access controls: Only authorized personnel can access the information they need
• Two-factor authentication: An additional security layer to protect your account
• Regular security reviews: Routine evaluation and updating of security measures

8 Your Rights & Controls

You have the following rights over your personal information:

8.1 Access & Review

You may request to view the information we hold about you at any time. Send a request to our support email and we will respond within a verifiable timeframe.

8.2 Right to Correction

You have the right to correct any inaccuracies in the information you have provided. Corrections can be made through account settings or via our support team.

8.3 Deletion Request

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete all information if legal obligations or legitimate interests exist.

8.4 Withdrawal of Consent

Where data processing is based on your consent, you may withdraw that consent at any time. However, processing carried out before the withdrawal remains valid.

9 International Data Transfers

tk550 uses technology infrastructure across the world. As a result, your information may be stored or processed on servers located outside Bangladesh. In such cases we ensure that:

• Data transfers occur only with trusted and verified partners
• Appropriate safeguards apply to all transfers
• Third-party partners are required to comply with privacy standards equivalent to this Policy

10 Responsible Gaming & Special Data

tk550 is committed to responsible gaming. For this purpose we monitor your gaming behavior. If any concerning patterns are observed, we may contact you or offer assistance.

Learn more on our Responsible Gaming page. We never disclose your gaming history to your family or any third party unless legally required to do so.

11 Third-Party Links & Services

The tk550 platform uses software from various game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others). These providers may have their own privacy policies. We are not responsible for the data collection practices of these third parties.

Payment service providers bKash, Nagad, Rocket, and Upay have their own data protection policies. Their terms apply when you use their services.

12 Policy Changes & Updates

tk550 reserves the right to change or update this privacy policy as needed. For significant changes, we will:

• Post a notice on the platform
• Notify you at your registered email address
• Update the "Last updated" date at the top of the Policy

Continued use of the service after any changes will be considered your acceptance of the new policy. We recommend reviewing this page from time to time.

13 Applicable Law & Dispute Resolution

This privacy policy and any matter relating to your information will be governed in accordance with applicable law. If you have any dispute or complaint regarding this Policy, please contact us directly first — we will make every effort to resolve it in good faith.

This Policy is an integral part of tk550's Terms & Conditions.